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Is this really unlimited?
All plans are subject to the carriers standard policies regarding data abuse. If you are mining bitcoin, torrenting or doing other activities that result in much higher than normal data use your line could be terminated. This is very rarely an issue and any usage under 800GB/month will be fine. (The average home internet usage is 400-500GB/month.)
Do I have to sign a contract?
No, all of our service is contract free. You can cancel anytime with no charges.
Is this service throttled?
No, all of our service is unlimited with no throttling.
Can you guarantee I will get high speeds?
Your speed will be determined by your signal strength and tower congestion. If you are in an area with a weak signal you may experience slow speeds, or if you are in an area that has a congested tower you may experience slow speeds. If the speeds you experience are too slow return your device within 14 days of receiving it for a full refund.
I travel a lot, is this a good option for me?
Yes, all of our routers are mobile and can be used when traveling. Similar to your cell phone, there are places that do not have coverage and your router will not work there, but in most areas it will work great. If you travel a lot, contact us as soon as you place your order and we will ship a device that is optimized for traveling.
I live in a rural area, is this a good option for me?
This is a great option for folks who live in a rural area. If you can get good cell coverage in your area this should work well for you. If you are unsure, check the coverage map for the service you have selected. If you do not have good coverage in your area and you are unable to get good speeds contact us within 14 days of receiving your device for a full refund.
Can I use this in Canada or Mexico?
No, our plans are USA only.
What are the average speeds I can expect?
The speeds of our routers vary based on signal strength and tower congestion. In some areas speeds are over 100mbs and other areas they can be as low as 1mbs or no service at all. If your speeds are too slow, send the router back within 14 days of receiving it for a complete refund of the registration fee and first month’s service.
How many devices can I use on one Hotspot at once?
The routers we use can connect up to 20 devices at one time.
Is the setup process complicated when I receive the device?
No. All of our routers are activated before they are shipped and are usable right out of the box. If you have any problems or questions regarding setting up your router, contact us and we will be happy to help.
What does the 14 Day Risk Free 100% money-back Guarantee include?
Everything! If you are not completely satisfied with your service, send it back within 14 days of receiving the router for a full refund of both the registration fee and first month’s service.
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Have any questions that aren't answered in our FAQ's? Send us a message!