Frequently Asked Questions

It's super simple! You can place an order online and we'll ship it to you. Once you receive it, all you need to do is plug it in and connect your devices! With nationwide coverage, over 99% of the US population has access to our service.

Everything! If you are not completely satisfied with your service, send the device back within 14 days of receiving it for a full refund. We'll even provide a prepaid shipping label for your convenience!

Nope! We will never lock you into a contract! You can cancel at any time for a pro-rated refund without paying any fees.

Yes! We provide unlimited data without caps or throttling. Please note that all plans are subject to the carrier's standard data abuse policies. Any usage under 1,000 GB/month is typically considered fair use by the carriers (the average home internet usage is 400-500GB/month).

Speeds are typically 50+ mbps with low latency (30-100ms), however this does vary depending on which cell tower you're connected to. For an accurate tower lookup and speed estimate, contact us and we'll be happy to assist!

Nope! Our service is unlimited with no throttling. You may experience normal speed fluctuations based on tower capacity during peak hours, but your internet will never be intentionally slowed down.

Most orders are shipped out same-day if they are placed before 3PM EST, otherwise they'll be shipped the next business day from our office in NC. It typically takes 2-4 days to arrive once shipped depending on where in the country you live.

The premium plan includes high priority data, lower latency, and HD streaming. This plan is best for anyone needing the best option available or for people who live in areas with heavy network congestion. (Network congestion refers to network management policies imposed by the cell network. This is only an issue in areas with high population density relative to the number of available cell towers.)

Our unlimited plan is great for general browsing and social media or for work. Our Premium plan is best for those that need the fastest speeds with the lowest latency, and 4K video streaming. Give our friendly customer service team a call for more information.

You can connect up to 32 devices to our router. In most locations, our service is capable of streaming, gaming, browsing, and more - all at once.

No! Using proprietary technology, our devices utilize the cellular network to intelligently connect to a nearby cell tower - if you have a cell signal from any of the 3 major carriers, you'll have an internet connection! Generally, our service is faster, easier to set up, and less expensive than satellite-based internet.

Yes! Our router intelligently connects to a nearby cell tower from the 3 major carriers. Even if you leave your state or are constantly on the move, you'll have internet!

If you have a cell signal in your area from any of the 3 major cell providers, our service should work for you. If you're unsure, contact us and we'll be happy to help!

Nope! We pride ourselves in being one of a few internet providers who offers simple, transparent pricing. There's no hidden fees, no confusing promos, and no wool pulled over your eyes. What you see for the pricing is what you get. There's no overage fees, no activation fees, and we offer free USPS Priority Mail shipping on all orders!

If you decide to cancel your service, contact us and we'll send you a prepaid return label with instructions for returning the device and canceling your account. You can cancel at any time for a pro-rated refund without paying any fees. If you decide to cancel within 14 days of receiving your device, we will refund your purchase in full.

We replace it for free. It's that simple! We lease all our routers, which allows us to provide a lifetime warranty on all our equipment. That means if something happens to the router, you'll get it replaced for free! The few exceptions are: if your dog ate the router; if you drive over your router; if your upstairs neighbor keeps pacing the floor all night so you threw the router at the ceiling in frustration. Outside of those few scenarios, we'll replace it!

You'll automatically be billed on the same day of every month. If you want to change your billing date, reach out to our friendly support team and we'll be happy to set it to whichever date works best for you!

You can upgrade, downgrade, or cancel your membership hassle-free at any time by contacting us.

Device setup is super easy and takes less than 5 minutes! Everything you need comes in the box. Just attach the included 6" antennas to the back of the router and power it on. It's that simple!

Your Trifecta membership includes an unlimited data plan. The one-time device cost covers a leased router with a lifetime warranty and support. If you encounter any issues, we'll help troubleshoot and replace your device if necessary. Our customer service team is here for you!